At Sosa Naturals, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website: www.sosanaturals.co.uk.

1. Information We Collect

We may collect the following information:

• Personal Details: Name, email address, phone number, billing and shipping addresses.
• Payment Information: Credit/debit card details (processed securely via Shopify).
• Order Information: Products purchased, date of purchase, shipping details.

Device & Browsing Info: IP address, browser type, time zone, and how you interact with our website (via cookies and analytics tools like Google Analytics).

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your order
• Provide customer support
• Improve our website and services
• Send occasional marketing emails (only if you opt in)

3. Sharing Your Information

We do not sell your personal information.
We only share your data with trusted partners to help us operate our store:

• Shopify: Our online store platform
• Payment processors: For secure transactions
• Delivery partners: To ship your orders
• Analytics services: Like Google Analytics, to improve website performance

4. Cookies

Our website uses cookies to enhance your shopping experience (like remembering your cart). You can control or disable cookies through your browser settings.

Learn more about cookies: www.allaboutcookies.org

5. Your Rights (GDPR)

If you are in the UK or EU, you have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Ask us to delete your information
• Withdraw your consent at any time

To make a request, contact us at: info@sosanaturals.co.uk

6. Data Storage

Your information is stored securely through Shopify’s servers. Some data may be transferred outside the UK/EU but is protected under strict legal safeguards.

7. Minors

Our website is not intended for children under the age of 12. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “last updated” date.

9. Contact Us

If you have any questions about your personal data or this policy, please contact:

Sosa Naturals - info@sosanaturals.co.uk

If you're not happy with how we handle your data, you have the right to contact the UK Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/